Contact information
We’re here to help. Whether you have a question about your order, our products, or anything else — our team is happy to assist.
Email Us
For all inquiries, reach our support team at:
We aim to respond to all emails within 24 hours during business days. During promotional events or holidays, response times may be slightly longer.
Business Hours
Monday – Friday: 9:00 AM – 5:00 PM EST
Saturday – Sunday: Closed
Statutory holidays: Closed
Emails received outside of business hours will be answered the next business day.
How Can We Help?
Orders and Shipping
Questions about order status, tracking, shipping times, or delivery issues? Please include your order number in your email and we’ll get back to you as quickly as possible. You can also review our Shipping Policy for estimated delivery times and international shipping details.
Returns and Refunds
Need to return a product or request a refund? Please review our Refund Policy for eligibility, timelines, and instructions. To start a return, email us with your order number and reason for the return.
Subscriptions
Need to pause, skip, modify, or cancel your subscription? You can manage your subscription directly through your account dashboard, or email us and we’ll take care of it for you.
Product Questions
Have a question about our ingredients, formulations, or how to use our products? We’re happy to help. Please note that we cannot provide medical advice — always consult your healthcare provider for questions about your specific health needs.
Wholesale and Partnership Inquiries
Interested in carrying Velasola products or exploring a partnership? Please email us at support@velasola.com with details about your business and we’ll be in touch.
Privacy and Data Requests
To exercise your privacy rights, including access, deletion, or correction of your personal data, please email us at support@velasola.com. For full details, review our Privacy Policy.
Mailing Address
Velasola
895 Don Mills Rd
Toronto, ON, M3C1W3
Canada
Please note that this is a mailing address only. Product returns should not be sent to this address unless specifically instructed by our support team. Contact us at support@velasola.com for return shipping instructions.